TENLAPS is a multidisciplinary team of telecommunications professionals specialized in global communication systems integration with an extensive experience in the markets of southern Europe, with more focus in Spain and Portugal, that has allowed us to tailor-made telecommunications equipment from various suppliers.
We specialize in adapting products to the markets in which we operate via the professional contact made during the past 15 years hand in hand with the product development team of each telecom operator.
When taking into account customer satisfaction values we do not forget after-sales, particularly in key and strategic market equipment as the ones we get involved on.
Once the product has been delivered to our customers postsales processes are critical for customer loyalty, always based on a high level of helpdesk assistance and postsales repairs and maintenance.
TENLAPS professionals have the required experience in the telecommunications sector to commit to their projects.. We also have the industry contacts to contribute with their knowledge in the specific fields of development and manufacturing.
TENLAPS professional team has an experience of over 15 years in the daily management of postsales processes and helpdesk for each of the major telecommunications operators with whom we have been working, having obtained excellent ratios in terms of customer satisfaction and optimization of processes and available resources.
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